Privacy Policy

Effective Date: 17-01-2025

At AfterGlow Medical Aesthetics & Wellness, we value the privacy and confidentiality of our patients and clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our clinic, use our website, or interact with our services. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and medical information to provide you with the best care and services. The types of information we collect include:

Personal Information:

• Identification Information: Name, address, phone number, email address, date of birth, gender, and other contact information.
• Payment Information: Credit card details, billing address, and payment history.
• Communication Records: Emails, phone call logs, and any other forms of communication.

Medical Information:

• Health and Medical History: Including medical conditions, allergies, medications, and treatments relevant to your care.
• Treatment Records: Information about services received, results, and other data related to aesthetic or wellness treatments.
• Physician and Referral Information: Any relevant records from doctors or specialists, if applicable, as part of your treatment.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Medical Services: To offer personalized medical aesthetics and wellness treatments, including consultations, assessments, and follow-up care.
• Scheduling and Appointments: To book and manage appointments, reminders, and cancellations.
• Billing and Payments: To process payments, verify insurance, and handle financial transactions.
• Health and Safety: To monitor and maintain your health during treatments, including addressing potential risks, complications, and adverse reactions.
• Communication: To send appointment reminders, treatment updates, newsletters, and marketing materials (with your consent, where required by law).
• Legal Compliance: To comply with legal and regulatory obligations, including health care regulations (HIPAA, for example), as well as record-keeping for insurance, tax, and auditing purposes.

3. How We Protect Your Information

We are committed to safeguarding the personal and medical information we collect. We employ physical, administrative, and technical safeguards to protect your data, including:

• Encryption: All sensitive information, such as payment details, is encrypted during transmission.
• Access Control: Only authorized personnel have access to your medical and personal information, and access is limited to what is necessary for your care.
• Secure Systems: We use industry-standard security measures and regularly update our systems to protect against unauthorized access, loss, or misuse of data.

However, please note that no method of electronic storage or transmission is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, payment processing, appointment scheduling, messaging services, and technical support, is permitted solely to support our business operations and customer service functions. Text messaging originator opt-in data and consent will not be shared with any third parties.

• With Healthcare Providers: To coordinate your care with other health professionals, including specialists, labs, and pharmacies.
• With Service Providers: Third-party service providers who help us manage administrative functions such as payment processing, appointment scheduling, and email communications. These third parties are required to maintain the confidentiality of your information and use it only for the services we request.
• For Legal and Regulatory Requirements: If required by law, we may disclose your information to comply with legal processes (e.g., subpoenas), regulatory requirements, or government investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of our clinic, your information may be transferred as part of the transaction, subject to applicable privacy laws.
• With Your Consent: We may share your information with others, such as family members or friends, only with your explicit consent.SMS Communications & Mobile Information
  AfterGlow Medical Aesthetics & Wellness may offer SMS/text messaging services for appointment reminders, scheduling confirmations, treatment updates, promotional offers, and customer support communications.

  How Users Opt-In
  Users may opt in to receive SMS messages by submitting a website form, scheduling an appointment, or providing express consent through a designated consent checkbox on our website forms.

  Message Frequency
  Message frequency may vary depending on your interactions with our clinic, appointment activity, and requested services. Users may receive recurring messages related to appointments, treatment reminders, promotional offers, and account notifications.

  Opt-Out Instructions
  You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly at 510-588-5996.

  Message and Data Rates
  Message and data rates may apply according to your mobile carrier’s terms and conditions.

  Mobile Information Sharing
  No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, appointment scheduling, messaging platforms, and technical support, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Your Rights and Choices

You have the following rights regarding your personal and medical information:

• Right to Access: You may request a copy of your medical records and personal data that we hold about you.
• Right to Correct or Update Information: If any of your personal or medical information is inaccurate or incomplete, you can request that we correct or update it.
• Right to Withdraw Consent: You may withdraw your consent for certain uses of your data, such as receiving marketing communications, at any time. Please note that withdrawing consent may impact your ability to receive certain services.
• Right to Request Deletion: In some cases, you may request that we delete your personal information, subject to certain exceptions (e.g., legal or regulatory obligations).
• Right to Restrict Processing: You may request that we restrict how we process your information, particularly if you believe that the information is inaccurate or you have concerns about how it is being used.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

6. Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to enhance user experience and gather analytical data. These technologies may collect information such as your IP address, browser type, pages visited, and time spent on our site. You can manage your cookie preferences through your browser settings.

We may also use third-party services, such as Google Analytics, to track website usage. These third parties may collect information about your online activities over time and across different websites. You can opt out of Google Analytics by using the Google Analytics Opt-Out Browser Add-on.

7. Children’s Privacy

We do not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise your rights, please contact us at:

AfterGlow Medical Aesthetics & Wellness
520 Tamalpais Drive, Ste 204 Corte Madera, California 94925

+1 510-588-5996

Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.

***This Privacy Policy is designed to help build trust and transparency with your patients and clients. Be sure to review it with a legal professional to ensure compliance with local regulations, including health data privacy laws (like HIPAA in the U.S.).**

How We May Use and Disclose PHI

We may use and disclose your PHI for the following purposes:

Treatment

To provide, coordinate, and manage your healthcare and related services, including communication with other healthcare providers and pharmacies.

Payment

To obtain payment for services provided, including billing, claims management, and coordination with third-party payors.

Healthcare Operations

For business operations such as quality assessment, staff training, licensing, and compliance activities.

As Required by Law

We may disclose PHI when required to do so by federal, state, or local law.

Public Health & Safety

To prevent or control disease, report adverse events, or comply with public health requirements.

Business Associates

We may share PHI with third-party service providers (e.g., EHR platforms, pharmacies) who assist in our operations and are contractually obligated to protect your information.

Your Rights Regarding Your PHI

You have the following rights:

Right to Access

You may request to inspect and obtain a copy of your medical records.

Right to Request Restrictions

You may request limitations on how we use or disclose your PHI.

Right to Confidential Communications

You may request that we contact you through alternative means or at alternative locations.

Right to an Accounting of Disclosures

You may request a list of certain disclosures of your PHI.

Right to a Copy of This Notice

You may request a paper or electronic copy of this Notice at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email:[email protected]
Phone: +1 510-588-5996
Mailing Address: 520 Tamalpais Dr Ste 204, Corte Madera, CA 94925

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.

To file a complaint with us:
Contact us using the information above.

We will not retaliate against you for filing a complaint.

Our Legal Duties

We are required by law to:

• Maintain the privacy and security of your PHI
• Provide you with this Notice of our legal duties and privacy practices
• Notify you following a breach of unsecured PHI
• Abide by the terms of this Notice currently in effect

Changes to This Notice

We reserve the right to update this Notice at any time. Updated versions will be posted on our website with a revised effective date.